I can't see others’s video while in a video call

If you're having video problems while in a call, please follow the guidelines below:

1. Make sure you and your friend are running the latest version of Aveola. Update Aveola now!
2. If the video is freezing, check that you and your friend have a good and consistent network connection. Try calling when both sides are on the cellular network, and then when both sides are on a Wi-Fi connection to see if the network bandwidth is the issue.
3. Make sure your friend has nothing obstructing the camera on their device like a case or screen protector.

If you are experiencing any other video issues, please submit a request for further assistance with the following information:

1. A clear description of the problem you are having with Aveola
2. Screenshot with error