What can I do if I bought Tickets but haven't received them?

We apologize for this inconvenience!

Tickets purchases are typically instant, but occasionally transactions may be delayed or fail due to factors beyond Aveola's control. For instance, a temporary loss of internet connection or a delayed response from your chosen payment method can cause errors in gem delivery.

If this happens, please try force-closing the Aveola application and restarting your device. If the gems are still missing after this, please contact our support team.

Please follow actions depends on your platform:

1. If you have purchased coins in IOS application

The transaction was processed through the App Store. Check the email associated with your Apple ID or click here to find your iTunes receipt and take a screenshot of the receipt. Send this to our support team for verification.

Keep in mind that Apple may group multiple items onto one bill. Your payment method might be charged at the time of purchase or within a few days. If you don't recognize a charge, review your purchase history to see if multiple items were grouped into one charge.

2. If you have purchased coins in Android application

If you have purchased coins in the Android application, your transaction likely went through the Google Play Store. For each purchase, Google Play sends a receipt to your Gmail inbox containing a GPA number (GPA.0000-0000-0000-0000).

Please copy this number or take a screenshot of the receipt and provide it to our support team.

If you haven't received a Google receipt and your order doesn't appear in the purchase history of the Google Play Store app, it means the funds didn't reach Google successfully and the transaction failed. Please wait a few days—your funds should return to your original payment method.

3. If you have purchased coins on our website www.aveola.live

If you have purchased coins on our website www.aveola.live, please contact our support team with the following information:

• Date of purchase
• Amount of money spent
• Last 4 digits of your card (If you paid with a bank card)
• Receipt for the transaction.

We sincerely apologize for this inconvenience. We'll do our utmost to resolve the issue promptly.